Privacy Policy

By accessing our website, using our app, or providing information to us (e.g., by making a booking or payment), you consent to the practices described in this Privacy Policy. You can withdraw consent at any time by emailing us at [email protected] or write to us at:

Akij Air
House:10; Road:4; Gulshan 1
Dhaka, Bangladesh
Attn: Customer Service De/Privacy
Withdrawal of consent may affect our ability to provide you with our services.

We may collect Personal Information and Other Information, either directly from you, your devices, or from third-party sources, as outlined below:

"Personal Information" refers to details that identify you as an individual or relate to an identifiable person. This may include:

• Contact Information : Name, email address, phone number, postal/ZIP code, and addresses.
• Travel Information : Passport and visa numbers, government-issued ID details, flight bookings, travel history, and travel preferences (e.g., dietary needs).
• Payment Information : We do not store or process any sensitive payment information such as card numbers, CVV codes, or expiration dates. All payment transactions are securely handled by third-party payment gateways. Our system only stores limited transaction metadata for record-keeping and reconciliation purposes, which may include the payment gateway transaction ID, customer email address, transaction amount, and gateway reference code. No other payment or financial information is stored on our servers.
• Location Data : Real-time device location (when the app is in use) and approximate location (e.g., derived from IP address).
• Device & App Data : Device model, operating system version, app usage logs, crash reports, unique device identifiers.
• Media & Storage (Optional) : Photos or documents uploaded for booking verification.
• Biometric Data : If you enable biometric features in the app (e.g., fingerprint/face recognition).
• Social Media Information : Social account ID and content shared via social features on our Services.

We collect information through the following means :

• Directly from You : When you fill out booking or registration forms, make payments, participate in promotions, or communicate with our customer service.
• Device Permissions : When you grant access to device features (e.g., location, gallery, storage, biometric access).
• Automatically Through Technology : Via cookies, pixel tags, IP address logs, device/browser tracking, and usage analytics (e.g., Firebase Analytics).
• Through Mobile Applications : When using our mobile app, including usage logs, push notifications, and crash diagnostics.
• From Third-Parties : Including social media platforms, public databases, marketing partners, and affiliated travel service providers.

We use the collected information for various purposes, including but not limited to :

• Booking Fulfillment : To process bookings, manage payments, and provide travel services.
• Personalization : To tailor travel offers, flight deals, and airport information to your preferences.
• Customer Service : To assist with inquiries, requests, or issues related to bookings or account management.
• Marketing & Communications : To send promotional emails, newsletters, and administrative updates.
• Business Operations : For analytics, fraud prevention, auditing, product enhancement, and to monitor service usage trends.

We may share your personal information with the following entities :

• Corporate Affiliates : Including parent companies, subsidiaries, and joint ventures. services.
• Travel Partners : Such as airlines, hotels, consolidators, car rental services, and travel insurance providers.
• Third-Party Service Providers : For functions like data hosting, analytics, payment processing, customer support, and marketing.
• Marketing & Social Platforms : Subject to your settings and consents, for social sharing or personalized advertising.
• Legal & Regulatory Bodies : To comply with laws or respond to lawful requests.
• Business Transfers : In the event of mergers, sales, or other organizational restructuring.

Other Information that doesn’t directly identify you may include :

• Browser/device type and configuration
• App usage data
• Cookies and local storage data
• Aggregated demographic data
• We may use this information to improve our services, conduct internal analysis, and personalize content.

We do not collect or process sensitive personal data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health information, or sexual orientation.

However, to facilitate travel-related services, we may collect the following when strictly necessary:

• Government-issued ID (e.g., passport, NID)
• Visa copies or travel documents
• Others travel related data (e.g., based on Consulate/Embassy or airline demand)

These are used only for booking, Visa submission, verification, or compliance with airline/government travel regulations. We never use this data for profiling or marketing purposes.

In-App Disclosures and User Consent

- Permissions are requested at runtime with clear context

Google Play Data Safety Compliance

Our data collection, sharing, and retention practices are fully aligned with the Google Play Console’s “Data Safety” section. We disclose:

• What types of data we collect
• Why we collect them
• Whether data is shared
• Whether data collection is required or optional

We seek to implement reasonable organizational, technical, and administrative measures to safeguard Personal Information from unauthorized access, disclosure, alteration, or destruction within our systems. While we strive to protect your data, please note that no method of transmission or storage can be guaranteed to be 100% secure.

Our security practices include:

• Token-Based Authentication: APIs utilize secure token-based authentication to ensure only authorized users can access protected resources.
• Secure Data Storage:Sensitive data is stored using industry-standard encryption and secure storage protocols.
• Access Controls: We enforce access restrictions based on user roles, clearly distinguishing between guest users and authenticated (signed-in) users.
• Continuous Monitoring: Regular audits, secure coding practices, and system monitoring are conducted to detect and mitigate potential vulnerabilities.

If you believe that your interaction with us is no longer secure (for example, if you suspect your account has been compromised), please notify us immediately using the contact details provided in the “Contacting Us” section.

• Biometric: Login using fingerprint or face recognition
• Secure Data Storage:Sensitive data is stored using industry-standard encryption and secure storage protocols.
• Gallery: Upload travel-related documents or images
• Storage: Save booking confirmations or invoices
• Notifications: Send alerts, reminders, and promotional offers

All permissions are only requested when needed, not in bulk.

You may opt-out from receiving marketing-related emails from us on a going-forward basis by following the instructions contained in each such email or by contacting us in accordance with the “Contacting Us” section below. You may opt-out of receiving push notifications from us through your device settings.

We will try to comply with your request as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative or transactional messages, from which you cannot opt-out.

Access, Change, or Suppress Personal Information

If you would like to review, correct, update, suppress, or delete Personal Information that you have previously provided to us, you may contact us in accordance with the "Contacting Us" section below. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.

Retention Period

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Use of the Services by Minors

The Services are not directed to individuals under the age of eighteen (18), and we request that they must not provide Personal Information through the Services.

Legal Compliance

To comply with applicable laws, protect rights and safety, and respond to government or regulatory requests.

Updates to This Privacy Policy

We may change this Privacy Policy (including any constituent part included herein). The “Effective Date” at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Websites, Apps, and the Services, as applicable. Your use of the Websites, Apps, or the Services, as applicable, following these changes means that you accept the revised Privacy Policy.

Where to Find This Policy

• In the mobile app under: Account → Privacy Policy
• In the mobile app under: Account → Privacy Policy - On our website: https://akijair.com/privacy-policy
• On our Play Store app listing

If you have any privacy-related questions or requests:

• Email:: [email protected]
• Phone :+8809613500850

Call Center Hours :

• Saturday to Thursday: 8:00 AM to 8:00 PM
• Friday: 10:00 AM to 6:00 PM