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Refund Policy

Learn about our cancellation and refund procedures, processing times, and special cases.

Refund Eligibility

Most of our airline tickets, hotels, tour packages and service fees are non-refundable after booking.
Refund requests are only accepted via email/written format and under specific conditions:
You are not a 'no-show'
Supplier rules allow a refund

Processing Time

Refund processing depends entirely on suppliers (airlines, hotels, etc.).
It may take 7-90 working days from receipt of your request.
Service fees, booking fees, and transaction charges are non-refundable.

Special Cases

Compassion Exception Policy (CEP) offers special consideration for:
U.S. Military, Natural Disasters, Bereavement, Customers with Visual Impairments, Senior Citizens, and Youth.

Cancellation Process

Bookings can only be canceled via your registered email.
Our agents will send a confirmation email acknowledging your cancellation request.
Requests made via phone or chat cannot be processed.

Important Notes

Refunds depend on supplier approval.
Akij Air is not liable for supplier delays, bankruptcy, or operational shutdowns.
Fees will be charged only if the supplier approves the refund.

Trade License Number: TRAD/DNCC/118894/2022

AKIJ HOUSE, 198 BIR UTTAM MIR
SHAWKAT SARAK, TEJGAON,
Dhaka-1212, Bangladesh

+880 9613 500 850

[email protected]

Office Hour: 09:00 - 21:00

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